As the Senior Follow-Up Collection Representative, you will be responsible for:
·Reviewing assigned inpatient and outpatient claims to ensure maximum collection dollars by providing appropriate follow-up and documenting actions taken
·Managing a portfolio of assigned accounts that are typically high balance and/or aged accounts or of a more complex nature
·Responding to correspondence, and heavy telephone contact to ensure timely follow-up and account resolution
·Assist with training and serve as a resource for Follow Up Collection Representative
We are seeking a detail-oriented professional with:
·Minimum of 3 years of Hospital Collections within a hospital setting, with strong emphasis on managed care contracts and appeals/underpayment collection activities
·Must have strong analytical skills, proficient with spreadsheets
·Knowledge of collection techniques and collection laws (i.e. AB1455, Knox-Keene Act, Health & Safety Codes, etc.)
·Knowledge of medical terminology, CTP/HCPS codes and of health networks, IPA's, HMO's, PPO's and PCP's and contract affiliations
·Strong verbal and written communication skills
·Skill with Microsoft Office suite, including Excel and Word
·Excellent organizational skills, proficiency in meeting deadlines, ability to work independently, with direction, and as part of a team and ability to prioritize workload
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.