The Deputy Director of Administrative Operations is responsible for business operations, administration, and strategy for Virginia’s largest publicly funded behavioral health and developmental disability agency with a budget of approximately $200 million. Reporting to the Executive Director, the Deputy Director of Administrative Operations provides leadership of day-to-day non-clinical operations. Working closely with CSB Executive leadership this individual will spearhead the implementation of best practice behavioral healthcare administration functions and duties. They will develop close linkages with healthcare insurance companies and managed care organizations and strengthen the CSB’s ability to operate in a managed care environment. Maximizes functionality and efficiency of all aspects of healthcare business operations, ensures efficient operations between clinical and business services at the CSB, and works closely with Fairfax County's Department of Management and Budget (DMB) and the state Department of Behavioral Health and Developmental Services (DBHDS). The Deputy Director of Administrative Operations ensures efficient and effective use of local and state resources and plans for future business operations and service delivery needs. The Deputy Director of Administrative Operations will: 

• Oversee, plan, and direct the overall business/administrative operations of the agency.
• Develops and strengthens best management practices at the CSB. 
• Manage facilitation and implementation of the agency's strategic plans and initiatives in cooperation with various stakeholders, particularly with the 16-member agency Board.
• Assist the Executive Director with development of policies, procedures, processes and best practices in support of strategic planning and resource development.
• Work closely with managed care organizations, CSB clinical leadership, and the revenue cycle team to maximize insurance reimbursement.
• Strengthen the CSB's ability to bill insurance for services and works with Medicaid to pursue new revenue opportunities.
• Serve as the CSB's liaison with community groups, other county departments, and state and other health and human services organization as appropriate.
• Oversee and ensure that effective health care compliance procedures, processes, and risk mitigation measures are instituted in conjunction with the agency's Compliance Officer.
• Develop policy and planning for key administrative functions such as information technology, budget, finance and billing, procurement, contracts and grants management, human resources, business process improvement and administrative support services, facilities, safety and disaster planning, and administrative coordination and support across all departments and business lines of the agency.
• Oversee and lead the effective and efficient operations of an electronic healthcare record and quality data analysis.
• Develop lean business practices throughout the agency and ensures existing and new business practices are appropriately documented and maintained in a central location.

For more detailed information about the County and agency, please to click here (Download PDF reader) to read our brochure and watch our video "CSB: Making a Difference in Our Community".

Illustrative Duties

• Ensures that programs and business operations comply with Federal, State and County laws and regulations, accreditation standards, and insurance requirements;
• Ensures development and implementation of public-private partnerships to meet the needs of residents for mental health, intellectual/developmental disability, and alcohol and drug services, and oversees contractual services;
• Ensures the integration of intake, service delivery, and information systems development while working with the Health, Housing and Human Service Agencies,
• Collaborates with the Executive Director and the Senior Leadership Team, to include the County Department of Management and Budget, in the development of the agency's budget and contributes vital data and expertise regarding critical needs, funding strategies and opportunities;
• Works with the CSB HR Director to examine and anticipate workforce needs and develop detailed plans and strategies, utilizing the county's workforce planning process in concert with County DHR and the Department of Management and Budget;
• Responsible for implementation and refinement of the performance management system for CSB staff and oversight of recruitment and retention of a qualified workforce;
• Evaluates the effectiveness, efficiency, and customer satisfaction with service delivery system.

Required Knowledge Skills and Abilities

• Extensive knowledge of public administrative principles, management methods and practices to include governmental budgeting, human resources, financial management, grants and contracts, and health care and business operations;
• Ability to implement and strengthen best management practices; 
• Knowledge of strategic planning and lean project management principles; 
• Ability to implement and monitor complex project management actions. 
• Ability to discuss complex technical and administrative issues, develop feasible alternatives and explain options to the Board, staff and the general public;
• Ability to direct and coordinate the activities of a large organization with many diverse functions and programs;
• Knowledge of best practices in healthcare business operations related to insurance, informatics, and billing practices.