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Workforce Management Scheduler
Primary City/State: Phoenix, Arizona Department Name: CEC-Strategy and Support-Corp Work Shift: Day Job Category: General Operations This is an exciting new opportunity to be part of our Resource Optimization Center - also known as the ROC. You will report to the Senior Director and will have two WFM Scheduler colleagues. The ROC team consists of a variety of positions - we have Forecasters, Schedulers, Real-time Analysts, and Business Analysts - supporting our Customer Experience Channels contact centers. In this role, you will be creating and maintaining the phone agent work schedules. You will learn and actively use a tool called Aspect WFM; the tool allows you to track and
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