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Wellmark Blue Cross and Blue Shield

Des Moines, Iowa

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Intake Coordinator- Behavioral Healthcare Providers
Overview The Clinical Triage & Transition Intake Coordinator is responsible for providing excellent customer service to patients, practitioners' offices, and office staff. Intake Coordinators work across multiple service lines that our team supports: Behavioral Healthcare Providers Scheduling Initial appointment scheduling for mental health and chemical health services for patients Escalation of Crisis Calls to a licensed staff member Diagnostic Evaluation Center (DEC), Remote or OnSite (Edina or Minneapolis) Initial appointment scheduling for mental health and chemical health services of crisis patients seen by DEC Assessor in a contracted DEC location Escalation of Crisis Calls to a


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