Career Center

Job SummaryManages the retention process and client relationships for the Small Group Commercial segment. Manages and directs the daily activities and duties of the Small Group service representative team. Actively assesses staff productivity level and monitors and trains staff to meet departmental and organizational goals.Job DutiesManages the retention of membership through effective servicing of accounts.Manages the retention department staff and assures timely and productive execution of planned strategies.Responds to changes and fluctuations in the environment with appropriate modifications in the departmental strategy.Recruits and hires Small Group service representatives.Performs sales and customer service training to