Career Center

Purpose Statement / Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

** This position will be working the night shift between the days of Mon-Sun from 7 PM to 7 AM.

Essential Functions and Responsibilities of the Job 

• Maintains working knowledge of the job functions of telephone advice nurse.

• Assess and prioritize incoming calls

• Act as a resource to other departments.

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues. 

• Prioritize service and customer experience within each interaction.

• Ensure unforgettable guest experiences through unmatched service.

• Demonstrates strong guest-focused engagement over the phone, email, and chat.

• Demonstrates effective communication, interpersonal, written and verbal skills.

• Strong organizational skills.

• Must be able to multi-task and maintain calm positive demeanor.

• Must possess problem resolution and follow through skills.

• Knowledge of managed care and the business segments.

• Knowledge and ability to schedule reservations for patients/family.

• Be at work and be on time.

• Follow company policies, procedures and directives.

• Interact in a positive and constructive manner.

• Prioritize and multitask.