Career Center

Job SummaryAssists in resolving customer concerns, provides appropriate education/instruction and maintains customer satisfaction by providing the highest level of customer service with enrollment. Actively participates in cross training, improving processes within the Customer Service team.Job DutiesResolves and reconciles enrollment reports and all related eligibility issues.Initiates communication and literature to the newly enrolled member, dependents and employer groups.Performs membership data extract reports and supplies them to employer groups as an audit tool for accuracy and compliance with performance risk guarantee commitments.Performs research on a daily basis to comply with all of the mandated tenets of eligibility an