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Member Services Representative
DescriptionSummary:This position is to provide service and support to our managed care customers through verbal or written communication. This position acts as the primary liaison both telephonic and in-person between all members and the plan.MAJOR JOB RESPONSIBILITIES Facilitates member & provider understand of the plan coverage and benefits by thoroughly researching inquiries in an efficient and professional manner. Records all contact with customers, both verbal & written in the current MIS system. Required to assist in training/re-training new and current employees. Maintains accurate documentation of all telephone contact, walk-in customers, any mail inquiries by documenting to ensure a clear audi


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