DocStation is a care management platform that connects payers with pharmacists to improve outcomes and minimize cost of care.  We’re a scrappy, early-stage, growth-oriented team looking for a talented, motivated, self-directed leader who shares our passion for transforming the $450 billion pharmacy industry.

About the Role

As the Head of Programs, you will lead a division focused on payers accounts and pharmacy network growth via participation in payer programs. You will have the opportunity to design, implement, and manage innovative clinical pharmacy programs and grow/support an extensive network of highly engaged pharmacies in order to achieve great patient outcomes. This role will be operations-focused with a heavy amount of client management.

You will be an integral part of the DocStation leadership team, collaborating with the VP of Operations on payer growth efforts as the clinical subject matter expert, the Product Manager to anticipate product needs to support current and future payer programs, the Director of Finance to build programs that align with DocStation financial needs and goals, and the Marketing Director to strategically coordinate marketing efforts with coinciding pharmacy legislation.

Responsibilities

• Lead new program outreach, participating in RFI/RFPs,  and contract renewals with insurance plans 

• Facilitate smooth transitions for new clients from sales to implementation to program launch to program management

• Develop strategic plans for every account assigned to you with clearly delineated success metrics

• Develop processes and improvements that will help our team be more effective, either internally or with our clients

• Build relationships that will lead to long term partnerships with clients and stakeholders such as client program managers, analysts, IT personnel, actuaries, directors, and executives 

• Develop strategic plans for pharmacy engagement in order to maximize utilization and achieve goals for network participation

• Direct recruitment efforts for participating pharmacies 

• Represent the voice of our client internally to ensure we deliver products and services that meet their needs

• Lead, mentor, and manage a team of clinical professionals, fostering a collaborative and high-performance work environment to achieve exceptional patient outcomes and program goals.

Skills & Experience:

• Create a foundation of trust and confidence in our clients by executing on the simple things that matter a lot: being accessible and responsive; following up on issues; and keeping promises for delivering timely and accurate answers to questions.

• Become a trusted advisor and thought-partner to each of your clients by displaying a deep understanding of their health benefits, plan design, and business goals

• Manage issue resolution processes, delegating and partnering when appropriate with internal teams to help deliver the right responses to clients

• Partner effectively with internal teams to produce the outcomes needed, whether it’s solving a problem, enhancing a product feature, or providing training to clients

• Understand engagement & outcomes reports and learn how to provide analytic support and insights

• Communicate effectively in order to articulate important verbal and written messages

• Embrace a thoughtful and collaborative approach to problem solving

• Engage leadership to elevate client issues and feedback

• Strong leadership skills and bias for action

DocStation is a Great Place to Work

• Fully distributed company - work from wherever you're most comfortable
• Competitive salary, 401k plan (plus matching contributions), & generous health benefits
• Equipment you need to do your job, including a home office allowance
• In-person team retreats & outings (previous locations include Big Sky, MT, Austin, TX, and Boulder, CO)

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

More About DocStation

Our vision is to provide access to safe, affordable, and high-quality healthcare for all people.  We believe in putting the patient first, leading from the heart, practicing radical transparency, protecting privacy, and working as a team to accomplish our goals.

Requirements

• Up to 25% travel

• Bachelor’s degree required; Master’s or Doctorate degree a plus

• 4+ years related experience, preferably in health care roles in account management, healthcare administration or operations, or equivalent combination of education and experience

• Knowledge of the healthcare industry and related benefit products and services

• Excellent communication and project management skills

• Excitement about our mission of improving patient care

• An overall enthusiasm and desire for constant learning and self-improvement