Concierge Service Spec in Houston, TX for Harris Health

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Concierge Service Spec

JOB SUMMARY: Responsible for identifying issues requiring special handling, working to satisfy the customer, following up for complete customer satisfaction.Concierge Service Specialist (Medicare): Responsible for coordinating with business owners to meet escalated resolution turn-around times. Emphasis is on Medicare and resolution of Grievances in accordance with CMS regulations. Serves as a backup for regulatory complaints related to state and federal programsMINIMUM QUALIFICATIONS: Education/Specialized Training/Licensure: Bachelor's degree in business (BA), Social Work, or related field preferred. Work Experience (Years and Area): 5 years related experi

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