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Kaiser Permanente

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Intake Coordinator- Behavioral Healthcare Providers
Overview The BHP Intake Coordinator is responsible for providing excellent customer service to patients, practitioners' offices, and office staff. Intake Coordinators work across two service lines that BHP supports: BHP Scheduling Initial appointment scheduling for mental health and chemical health services for patients Escalation of Crisis Calls to a licensed staff member Diagnostic Evaluation Center (DEC) Initial appointment scheduling for mental health and chemical health services of crisis patients seen by DEC Assessor in a contracted DEC location Escalation of Crisis Calls to a licensed staff member Telemedicine request management Inpatient bed identification


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