Career Center

To be the first reliable point of contact for Providers. Providing the Simply Better MemorialCare Experience in every interaction with Providers, Health Plans and colleagues.

Essential Functions and Responsibilities of the Job

• Deliver the Simply Better MemorialCare Experience in every interaction with Providers and Colleagues. 
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Strong organizational skills.
• Must be able to multi-task and maintain calm demeanor.
• Must possess problem resolution and follow through skills.
• Knowledge of managed care and the business segments.
• Knowledge and ability to research claims, authorizations.
• Be at work and be on time.
• Follow company policies, procedures and directives.