Career Center

About WakeMed:
WakeMed North Hospital provides exceptional patient care to the residents in the growing north Raleigh, N.C., area. WakeMed North offers the areas only Women's Hospital and inpatient and outpatient services for the whole family including: 24/7 emergency, surgery, childbirth facilities, Level III special care nursery, physical therapy, outpatient imaging, laboratory and inpatient and outpatient rehabilitation services, and a growing network of physicians.

The 61-bed hospital provides inpatient and outpatient obstetrics and gynecological care to women of all ages, and medical and surgical services for men and women. The full-service emergency department provides 24/7 care for the entire family that is backed by Wake County's only Level I Trauma Center and WakeMed Children's Hospital, both located at WakeMed's Raleigh Campus.

WakeMed Health & Hospitals is headquartered in Raleigh, N.C., which is ranked nationally as one of the top 10 best places to live for quality of life and is located just two hours from the beach or three from the mountains. The area has been named one of the fastest growing areas in the country and is located just minutes from the famous Research Triangle Park.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Patient Accounts Representative is responsible for providing unsurpassed service while ensuring all necessary actions are taken to, identify patients and complete the registration process for Emergency Department Patients in a accurate and timely manner. Including the responsibility for obtaining financial and demographic information for maximum reimbursement. Verification of active Medicare, Medicaid, and Commercial Insurance coverage. Maintain scanned documentation in the Electronic ED Chart to include, Insurance Cards, Identification Cards, and other Medical Record documents. Ensures signatures for General Consent are obtained. Distributes WakeMed's Notice of Privacy Practices, Notice of Patient Rights/Responsibilities and Financial Policy. Perform all duties and assignments promoting the Wake Way and supporting WakeMed's Mission and Values.

Experience Requirements:
Work experience in customer service or public contact required. One year of experience in a healthcare setting preferred. Experience related to third party payors preferred. Working knowledge of insurance and managed care industries preferred. Basic medical terminology, diagnosis, and procedure coding knowledge preferred.

Education Required:
High School Graduate or equivalent required. Associate degree or college level courses in business or related field preferred.

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
Monday-Friday, 07:00 am to 3:00 p.m.

Weekend Requirements:
As Needed

Call Requirements:
None