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Southern California Permanente Medical Group Logo
Southern California Permanente Medical Group

Anaheim, California

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Harris Health System

Houston, Texas

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Agana, Guam

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Southern California Permanente Medical Group

Downey, California

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Southern California Permanente Medical Group

Lancaster, California

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SCL Health

Broomfield, Colorado

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Optum

Downey, California

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Southern California Permanente Medical Group

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Southern California Permanente Medical Group

Fontana, California

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Cincinnati Children's Hospital Medical Center

Cincinnati, Ohio

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Southern California Permanente Medical Group

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MemorialCare Health System

Fountain Valley, California

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Meridian, Idaho

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Ventura, California

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Southern California Permanente Medical Group

Bellflower, California

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Southern California Permanente Medical Group

Baldwin Park, California

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Customer Service Advocate II - Community Health Choice
The Customer Service Advocate II is a position within the Community Health Choice Customer Service Center that is primarily responsible for, but not limited to responding to incoming hotline inquiries as they relate to benefits and eligibility verification, claim status (with the ability to identify if a claim requires reconsideration), authorization status, and complaints, accurate documentation recording of all calls; effective follow-up of calls, as required; and proper electronic routing with effective documentation skills while maintaining confidentiality per HIPAA guidelines. QUALIFICATIONS: High School diploma . Six months of Managed Care experience to include Call Center, with claims knowledge. Cross-functionality in Claims, B


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