In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:

Scheduling post hospital appointments
Obtaining authorizations for appointments
Acting as a liaison for the patients and physicians in the practice
Assisting patients in accessing service within the health system
Facilitating communication with referring physicians
Referring patients to appropriate resources
Providing follow-up through telephone and EPIC/Care Connect

Salary Range: $30.36-$43.49/hourly.

Qualifications

Required:

Experience in scheduling appointments and obtaining authorizations

Skill in setting priorities which accurately reflect the relative importance of job responsibilities

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

Ability to creatively integrate competing demands into a productive working environment.

Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

Knowledge of specific specialty practice and workflows

Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
Familiarity and knowledge of authorization process & managed care programs

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About UCLA

At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.

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